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Privacy Policy

At MockeBytes, we value and respect your privacy. This policy explains how we collect, use, and protect your personal information when you use our services, which include:

  • Remote support troubleshooting

  • Cloud/email setup and training

  • Backup and antivirus management

 
1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Information: Your name, email address, phone number, and billing details.

  • Technical Information: Device information, operating system details, and software/hardware specifications necessary for troubleshooting.

  • Service Information: Records of issues reported, solutions provided, and training or setup activities.

  • Payment Information: Limited to invoices, payments, and related billing records. (We do not store card details if payments are processed via a third-party gateway.)

 
2. How We Use Your Information

We use your information to:

  • Provide IT support and troubleshooting services.

  • Set up and train you on cloud/email systems an personnel.

  • Manage and monitor backups and antivirus protection.

  • Communicate with you about service updates, invoices, or support sessions.

  • Improve our services based on feedback and technical data.

 
3. How We Protect Your Information

  • All customer data is treated as confidential.

  • Remote support is only initiated with your explicit consent.

  • We never access, copy, or store personal files unless required to complete the service (and only with your approval).

  • Backup and antivirus management is configured to protect your data and prevent unauthorized access.

  • We do not sell or share your personal information with third parties, except where required by law.

 
4. Data Retention

  • Service records (support tickets, logs, invoices) are retained for administrative and legal purposes.

  • Any temporary access to your system (e.g., remote session data) is closed immediately after service.

  • Personal files or sensitive data accessed during troubleshooting are not stored by us.

 
5. Your Rights

You have the right to:

  • Request access to the information we hold about you.

  • Correct or update your personal details.

  • Request deletion of your personal data (subject to legal and billing obligations).

  • Withdraw consent for remote access at any time.
     

6. Pricing & Service Transparency

  • Services are billed per hour, with additional time billed in 30-minute increments.

  • No fix, no fee on software issues: If we cannot resolve your issue, you will not be charged for that specific fix. If the issue is hardware based then the usual fee will still be billed.

  • Any charges will be clearly communicated before work begins.

  • If the troubleshooting session is cut short by the customer with a possible fix in sight then the customer is still liable to pay the usual fee.

 
7. Third-Party Services

In some cases, we may recommend or help you set up third-party tools (e.g., email hosting, antivirus software). These services have their own privacy policies, and we encourage you to review them.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

MockeBytes
Email: sales@mockebytes.com , support@mockebytes.com
WhatsApp: +27 733 273 502
Location: Mossel bay, South Africa

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